Refund & Returns Policy

At ePartsy, we strive to ensure our customers are satisfied with their purchases. Please review our Refund & Returns Policy below for details on eligibility, steps, and processing.

How to Start a Return

Initiating a return is easy:

1. Log in to Your Account
   • Visit the My Account page on ePartsy.com.
2. Navigate to Your Orders
   • Click the Orders Tab to view your purchase history.
3. Start the Return
   • Locate the order you wish to return and click the Start Return button.
4. Complete the Form
   • Follow the prompts to fill out and submit the return form for processing.

Eligibility for Returns

• Standard Return Window: Most products come with a default return window of 30 days after delivery unless stated otherwise in the item’s warranty.
• Defective Items: Returns are accepted for defective items up to 30 days from delivery.
• Exclusions: Returns due to customer error (e.g., purchasing the wrong part or items that do not fit) are not covered for free shipping or refund of original shipping charges.

Return Shipping

• If the return is due to an error by ePartsy (e.g., defective part, incorrect description):
  • ePartsy will provide a prepaid return label.
  • Shipping costs for both directions will be covered by ePartsy.
• If the return is due to customer error:
  • The customer is responsible for return shipping costs.
  • Original shipping costs will not be refunded.

Processing and Refunds

• Once your return is received and inspected, processing typically takes 3-5 business days.
• Refunds will be issued to the original payment method used at checkout.

Important Notes

• Please ensure that items being returned are in their original condition and packaging.
• For products that come with a specified warranty, return windows may differ. Refer to the product listing for exact details.
• ePartsy reserves the right to deny returns for items that show signs of misuse, improper handling, or intentional damage.

Updates to This Policy

1. ePartsy reserves the right to modify this policy at any time. Changes will be effective immediately upon updating this page.
2. Continued use of the website after changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this policy, please contact us.